AnyBody has a problem

Main Forum
1

Hi

CrashDump issue occurred when loading the model by opening AnyBody.
My AnyBody version is 7.3.3

캡처

And also I've erased and reinstalled anybody several times, delete the "settings.anyst" and "settings.anyproj" files but the same situation is happening again.

Thank u for ur help.

2

Hi @Jin-woo

Do you have the crash dump file? it should be under C:/CrashDump/
If so, could you send it to me?

Best regards,
Bjørn
AnyBody Technology

3

Hi Bjørn
It says that I can't upload the file because I'm a new user.

4

Hi @Jin-woo

I upgraded you user rights so you should be able to upload now - maybe you need to clear the site cache or log out/in for it to take effect.

Best regards,
Bjørn

5

This is my CrashDump file.

CrashDump.zip (25.6 KB)

6

Thank you @Jin-woo I have forwarded it to our SW developer team and will update you once they have had a look.

Best regards,
Bjørn

7

Hi @Jin-woo

We are working on the issue you have experienced and I have some follow-up questions:

  • Does it happen when you try to load any model or only a specific?
  • Do your pc username contain special characters?
  • Is the crash always happening during loading of the model?

Best regards,
Bjørn

8

Hi @Bjorn
Thank you for answering for me.

  • Does it happen when you try to load any model or only a specific?

    • In the New Model Template, Basic Main, Human, Human Standing, and Sub Library all have problems loading.

  • Do your pc username contain special characters?

    • No, there are no special characters in my username.

  • Is the crash always happening during loading of the model?

    • When you load a model from the template and press Load, Load succeeds and Model View 1 will see the model, but the program will turn off due to the aforementioned error and Crash Dump will be created.

Once again, thank you for your kindness.
Jin-woo

9

This topic was automatically closed 125 days after the last reply. New replies are no longer allowed.